Michelle Hamer challenges small business owners to be smarter. Through her programs, she works with clients to sharpen their skills and to think beyond the square. Michelle is owner of Smart Advice and holds community roles with organisations such as the Foundation of University of the Sunshine Coast, Lifeline Council and SC Area Consultative Committee. What is a fair price?
| Michelle Hamer
How much do you charge for your product or service?
Here are three interesting and relevant facts:
1. The price of a product or service is directly related to the business’s profitability – that is, profit = (price x quantity) – total costs.
2. The price is the sum of all values (including money) that buyers exchange for the benefits of using a good or service.
3. The buyer and seller each bring different needs and objectives that indicate what a fair price is.
From a seller's point of reference, the major determinants that can influence a fair price include:
The business's pricing objective. That is, is your pricing objective:
• Profit-oriented - you want to maximise your current financial results;
• Market-oriented - you want to maximise your market share so you lower your prices; or
• Competition-based - that is, you set your price in accordance with what your competitors change.
The cost of conducting business: Here, you need to calculate your break-even point and charge a price that is this plus a percentage.
Other marketing strategies: For example, do you run seasonal promotion activities (eg, hot prices for bikinis in winter)?
Your distribution channel expectations: For example, do you pay a commission?
Your competitors' prices: You should know what your competitors charge, but understand that you do not have to match this price.
Legal and regulatory issues: Are there any of these issues associated with your product or service?
The response of buyers: This is the most important factor - How will your buyer interpret the price and respond to it? That is, will the buyer consider the price to be:
• A great deal;
• A fair price; or
• A rip-off.
Price setting should be a least an annual event. When you are next reviewing your pricing structure you may like to include these factors in your calculation.




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